Jatwin Privacy Policy

1. Introduction

This Privacy Policy describes how jatwin ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use jatwin at jatwin.org. Jatwin is an online gaming platform built specifically for players in Bangladesh, and this policy is written with Bangladesh players in mind.

By registering an account on jatwin, you acknowledge that you have read this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with any part of this policy, you should not register or use jatwin.

This policy applies to all personal data collected through the jatwin website, the jatwin mobile app, and any communication channels operated by jatwin including email and live chat support. It covers all games available on jatwin including Dragon Fishing, Ice and Fire, Piggy Gold, Callbreak, Reliable, Playtech Live, and Fortune Bingo.

2. Data We Collect

Jatwin collects only the personal data that is necessary to provide you with a safe, functional, and compliant gaming experience. The categories of data we collect are as follows:

Registration Data

When you create a jatwin account, we collect your full name, date of birth, email address, phone number, and residential address. This information is required to verify your identity, confirm your eligibility to play, and set up your account.

Identity Verification Data

Jatwin may request copies of identity documents such as your National ID card, passport, or proof of address. This data is collected to comply with anti-money laundering (AML) and know-your-customer (KYC) obligations. Document images are stored securely and are not used for any purpose other than verification.

Financial Data

When you make a deposit or withdrawal, jatwin records the transaction amount, payment method, and transaction reference. Jatwin does not store full payment account credentials such as bKash PINs or bank passwords. Payment processing is handled by our payment partners using their own secure systems.

Gaming Activity Data

Jatwin records your gameplay history including games played, bets placed, results, and session durations. This data is used to operate your account, calculate balances, resolve disputes, and identify patterns that may indicate problem gambling behaviour.

Technical Data

Jatwin automatically collects certain technical data when you access the platform, including your IP address, device type, browser type and version, operating system, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

Communication Data

If you contact jatwin's support team via email or live chat, we retain records of those communications. This helps us resolve ongoing issues, maintain service quality, and refer back to previous interactions when needed.

3. How We Collect Your Data

Jatwin collects your personal data through the following channels:

• Directly from you — when you register, complete identity verification, make a deposit or withdrawal, contact support, or update your account settings.
• Automatically — through cookies, server logs, and analytics tools when you browse or use the jatwin platform.
• From payment partners — transaction confirmation data is shared with jatwin by our payment processing partners (bKash, Nagad, Rocket, and local banks) when you complete a financial transaction.
• From identity verification providers — when you submit documents for KYC verification, our verification partner may share the outcome of the verification check with jatwin.

4. How We Use Your Data

Jatwin uses your personal data for the following purposes:

Jatwin will never use your personal data for a purpose that is incompatible with the purposes listed above without first obtaining your explicit consent. If you have opted in to receive promotional communications from jatwin, you can withdraw that consent at any time by contacting support or updating your account preferences.

5. Who We Share Your Data With

Jatwin does not sell your personal data. We share your data only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors — bKash, Nagad, Rocket, and local bank partners receive the transaction data necessary to process your deposits and withdrawals.
• Identity verification providers — our KYC partner receives copies of identity documents you submit for verification. They process this data under their own privacy policy and are contractually bound to use it only for verification purposes.
• IT and hosting providers — jatwin's platform infrastructure is hosted on secure servers. Our hosting provider has access to server-level data but is contractually prohibited from accessing or using your personal data independently.
• Regulatory authorities and law enforcement — jatwin will disclose personal data to government authorities, regulators, or law enforcement bodies when required to do so by applicable law, court order, or regulatory directive.
• Fraud prevention services — in cases of suspected fraud or money laundering, jatwin may share relevant data with specialist fraud prevention services or industry bodies.

6. Data Retention

Jatwin retains your personal data for as long as your account is active and for a period after account closure as required by applicable law and regulatory obligations. Specific retention periods are as follows:

• Account and registration data — retained for the duration of your account and for a minimum of five years after account closure, in line with AML regulatory requirements.
• Financial transaction records — retained for a minimum of five years from the date of each transaction.
• Identity verification documents — retained for the duration of your account and for five years after closure.
• Gaming activity data — retained for the duration of your account and for two years after closure.
• Support communications — retained for two years from the date of the last communication in each case.
• Technical and log data — retained for up to twelve months from the date of collection.

When data is no longer required for any legitimate purpose, jatwin will securely delete or anonymise it. Anonymised data may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual.

7. Data Security

Jatwin takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and jatwin's servers.
• Encryption of sensitive data at rest, including identity documents and financial records.
• Access controls that restrict internal access to personal data on a strict need-to-know basis.
• Regular security audits and penetration testing of jatwin's platform infrastructure.
• Automated monitoring systems that detect and alert on suspicious access patterns.
• Staff training on data protection and security best practices.

Despite these measures, no online platform can guarantee absolute security. In the unlikely event of a data breach that affects your personal data, jatwin will notify you promptly and take all reasonable steps to contain and remediate the breach.

8. Your Rights

As a jatwin player, you have the following rights over your personal data. To exercise any of these rights, contact jatwin support at [email protected]. We will respond to all data rights requests within a reasonable timeframe.

9. Cookies

Jatwin uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. Cookies are small text files stored on your device when you visit jatwin.

The types of cookies jatwin uses are:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled.
• Functional cookies — remember your preferences such as language settings and display options to improve your experience on jatwin.
• Analytics cookies — collect anonymised data about how players use jatwin, which pages are visited most, and where errors occur. This data helps jatwin improve the platform over time.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the jatwin platform. Jatwin does not use third-party advertising cookies or share cookie data with advertisers.

10. Minors

Jatwin is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register or attempt to use jatwin under any circumstances.

If jatwin discovers that personal data has been collected from a minor, that account will be immediately closed, all data will be deleted, and any deposits will be returned to the payment source. If you believe a minor has registered on jatwin, please contact support immediately at [email protected].

11. Changes to This Policy

Jatwin may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date at the top.

For significant changes that affect how we use your personal data, jatwin will notify registered players via email or an in-platform notification before the changes take effect. Continued use of jatwin after a policy update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this page periodically so you are always aware of how jatwin handles your personal data.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how jatwin has handled your personal data, please get in touch with our support team.

You can also visit the FAQ page for answers to common questions, or review the Terms and Conditions for the full rules governing your use of jatwin.